Purchase
In order to purchase a art work you must fill in your personal information and payment information.
Once an order is placed we start the production process.
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Shipping
When your order will be shipped you will receive an email with your shipping information and tracking number.
All wall art are sent from Europe.
Delivery charges will appear from the order confirmation before you pay. All of our shipments can be tracked with our shipping partners.
Delivery time:
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Expected delivery time in EU from 5-10 business days (depends on the art work).
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Rest of the world 5-20 business days.
Returns and Exchanges
We accept returns and exchanges within 14 days from the day that you received the art work from us. Please note that we do not accept returns and exchanges for bespoke or customized work.
If you would like to make a return or an exchange, please contact us at info@tedostudio.com within the stipulated time with your order number and name of the product that you would like to return and we will send you further instructions.
The relief(s) must be returned in original condition and in the original, undamaged packing or similar protective box. No tape is to be attached to the product. We reserve the right to refuse any returns, that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.
Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If you wish a refund, we will only refund the amount paid to tedo studio. Any local VAT and customs fees is your own responsibility to get refunded.
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Damaged products or Parcels
We ship all our art work in protective packaging to secure they will arrive in perfect condition.
However, if you for any reason receive a damaged package which does not correspond to your original purchase, please contact us at info@tedostudio.com as soon as possible or the latest within 2 days from the date of received delivery.
Please document all damages, including the outside packaging and include them in the email to us.